Cancellation & Refund Policy

This policy explains how to stop renewal, use the UK 14-day cancellation right, and request a refund. It forms part of the UK Consumer Terms for UK consumers.

1. Stop the next renewal

You can cancel automatic renewal at any time:

1. Sign in to your Norena account.
2. Open the older adult's profile.
3. Select Manage plan.
4. Complete cancellation in the secure billing portal.

You may instead email support@norena.ai from the account email. Include the purchaser's name and the older adult profile connected with the plan.

Ordinary cancellation stops the next renewal. Norena Pro remains available until the current paid period ends, and the account page will show that end date. There is no cancellation fee.

2. UK 14-day cancellation right

If you are a UK consumer who bought online, you normally have 14 days beginning on the day after the contract is made to cancel without giving a reason.

During checkout, you may expressly ask for Norena Pro to begin immediately. If you cancel within the 14-day period after making that request, we may deduct a proportionate amount for the service supplied up to the time you told us you were cancelling, where permitted by law. This does not affect rights where the service is faulty, misdescribed or not supplied with reasonable care and skill.

We will refund any amount due without undue delay and normally within 14 days after being informed of a valid cancellation, using the original payment method unless agreed otherwise.

3. How to exercise the 14-day right

Send a clear statement to support@norena.ai. You can copy the form below, but you do not have to use it.

Model cancellation form

To: Norena Technologies AG, Wadsack Zug AG, Bahnhofstrasse 7, 6300 Zug, Switzerland; support@norena.ai
I give notice that I cancel my Norena Pro subscription.
Purchaser name:
Account email:
Older adult profile name:
Order date:
Date:
Signature (only if sent on paper):

The message is effective when it is sent. Keep a copy for your records.

4. Faulty or misdescribed service

The 14-day right is separate from statutory rights. If Norena is not as described, is not provided with reasonable care and skill, or paid digital content is faulty, contact support@norena.ai. State what happened and whether you are seeking repeat performance, a price reduction or another available remedy.

5. Account deletion is separate

Cancelling a subscription does not automatically delete the account or its content. Use the account deletion page if you also want personal information removed, subject to applicable legal retention requirements.

6. Contact

Norena Technologies AG
Wadsack Zug AG
Bahnhofstrasse 7, 6300 Zug, Switzerland
Email: support@norena.ai